Guideline

How to book your private tour

Five simple steps from your first message to the end of your trip.

  1. Step 1

    Make a Reservation

    Discuss your travel itinerary through “Talk to a staff member now”.

  2. Step 2

    Payment

    A Citygogo expert consultant will inform you of the price and payment method. Following the consultant's instructions, pay the reservation fee via bank transfer or credit card.

  3. Step 3

    Reservation Information

    We will provide detailed information, including vehicle and driver information, according to your itinerary.

  4. Step 4

    Start Your Trip

    Your assigned vehicle will undergo thorough disinfection, sterilization, and cleaning, and its safety will be inspected before being picked up by a carefully selected Citygogo driver.

  5. Step 5

    End Your Trip

    After an enjoyable trip, we will see you off with a bright smile as you return home with happy memories.

CITYGOGO

Customized private tour service in South Korea, Vietnam and Japan.

Customer center

Account info

KB Bank 928301-00-071943
Account holder: Citygogo Travel Co., Ltd.

Cancellation & refund policy

  1. A full refund is possible if the reservation is canceled 7 days or more before the date of use.
  2. If the reservation is canceled within 6 days, 30% of the total usage fee will be charged as a penalty, and if the reservation is canceled 3 days before the date of use, no refund is possible.
  3. After starting to use the service, the user must pay the usage fee for the entire contracted period of use, even if there are days that the user does not use the service voluntarily.
  4. The service can be reserved within 90 days.

Business name: Citygogo Travel INCRepresentative: Hyojin BanEIN: 42-2507533

Address: 16192 Coastal Highway, Lewes, DE 19958Personal information manager: Jason LeeEmail: cs@citygogo.com

COPYRIGHT © Citygogo Travel INC ALL RIGHTS RESERVED.